Delivery Expectation:

Hey U, we want to make sure you are fully aware of what to expect once you place your order for your Uncover products. We are fully committed to providing you with a seamless shopping experience. The purpose of this page is to ensure transparency and clarity regarding your order placed on our website, and also to let you know what you can do to make sure we are able to get your order across to you as soon as we can. Please find below the delivery expectations.

What we expect from U!

• Please make sure you put in your location the right way and avoid leaving a live location or map link for us.
• Avoid Addresses that look like this: https://www.google.com/maps/place/Athi+River/@-1.4459919,36.9424109,13z/data=!3m1!4b1!4m6!3m5!1s0x182f7546a677f7bd:0x72d7c262588fa220!8m2!3d-1.4577245!4d36.9785033!16zL20vMGJ4NTI4?entry=ttu
• Instead, Let your address be clear like on the example shown below:
  Street Address: Waiyaki Way
  Apartment, Suite, Unit, etc: ABC Place, 10th Floor
  Country/ Region: Kenya
  State/County: Nairobi County
  Town/City: Nairobi

What to expect from us!

1. Order Confirmation and Information:
   After successfully placing your order, an email will be sent to you shortly after. This email will include:
   • Order confirmation details.
   • A comprehensive breakdown of the items you’ve ordered.
   • The expected delivery timeline.
   • Contact information for any order-related queries.
     
     In case you do not receive this email within 2 hours, please contact trackyourorder@uncoverskincare.co and you will be assisted.
     
2. Real-Time Delivery Notification:
   On the day of delivery, you will receive an SMS notification or a call, keeping you informed about the status of your order. This message will ensure you are prepared for the arrival of your items within the course of the day.
   
3. Delivery Timelines:
   Please keep an eye on these delivery timelines, so you’ll have a good idea of when to expect your package:
   While there may be instances where your order arrives ahead of the indicated delivery timeline, we kindly ask for your patience and encourage you to wait until the specified period has elapsed before inquiring about the status of your order.
   • If you’re in Nairobi, expect your order the Next Business Day.
   • If you’re outside Nairobi, please give us up to 2-3 Business Days, depending on your location.
     
4. Contact Us for Order Queries:
   Your satisfaction is our priority, and we are here to make your shopping experience enjoyable, smooth and transparent.
   • Should you have any questions or concerns regarding your order, our dedicated customer support team is here to assist you. Please feel free to reach out to us via email at trackyourorder@uncoverskincare.co. We strive to respond to your queries promptly and efficiently.
   • In case of any urgent matters or for immediate assistance, you can reach our customer support team by calling +254 793 269 212. Our team is ready to assist you and ensure that any issues are promptly addressed.