At Uncover, we are committed to providing high-quality skincare products that are safe and effective for our customers. We understand that skin irritation may occur in rare instances, and we are here to assist and support you. This policy outlines our procedures for customers who experience irritation after using our skincare products.

Before using any of our skincare products, please read and follow the instructions provided on the product packaging and our website. If you have specific skin conditions or concerns, consult with our inhouse licensed esthetician or take our skin quiz to determine which products are suitable for your skin type.

We recommend conducting a patch test before using any new skincare product. Apply a small amount of the product to a small area of your skin and wait for 24-48 hours to assess for any adverse reactions. If you experience any irritation or discomfort during this time, discontinue use immediately.

If you experience skin irritation, redness, burning, itching, or any adverse reaction while using our products, please follow these steps:

• Discontinue use of the product immediately.
• Rinse your skin with lukewarm water to remove any residue of the product.
• If irritation persists, contact our customer support team via email at nigeria@uncoverskincare.co or whatsapp +234 704 130 0061 to report the incident. Please provide your order number, details of the product, and the nature of the reaction.
• If required, Uncover will connect you with our in-house Esthetician (free of charge).

We want to ensure your satisfaction. If you experience irritation, and the product is returned within 14 days, you may be eligible for a refund through your initial mode of payment or replacement, subject to the following conditions:

• The product was purchased directly from our official website or an authorized retailer.
• The return is requested within14 days of purchase.
• The return is accompanied by proof of purchase.
• The return is due to skin irritation or an adverse reaction.

Upon receiving your report, our team will investigate the incident to determine if there are any product defects or quality issues. We take all reports of irritation seriously and continuously strive to improve our products.

Our Customer Support team is available to assist you with any questions or concerns you may have. Contact us for further assistance via email at nigeria@uncoverskincare.co or whatsapp +234 704 130 0061.

At Uncover, we value your trust and satisfaction. We take customer irritation seriously and are committed to providing you with safe and effective skincare products. Please do not hesitate to reach out to us if you experience any issues or have any questions regarding our products.